(CEO of The CHANGE AGENT & Preventing School Failure, Patti is a Business Advisor and Bestselling Author of 5 Books, she’s an expert in Customers and Employees Loyalty and Change Management)
Why People resist change & What are the required steps to apply smooth change? What’s The Resistance Cycle in Change? Why we should let go sometimes to apply change?
Which industries in general struggles more to apply customers loyalty and why? What are the main areas to focus on to impact the level of customers’ loyalty to any company? Customer Loyalty Challenges Vs. Customer Leadership Challenges?
(Award-Winning Scholar, Executive Educator in Customer Value Delivery, Founder and Managing Director of Reinventures)
What are the main Aspects of Creating A Customer-Centric Enterprises, How to Measure the Customer-Centric Growth? How to Improve your Customer Value Proposition, Customer Satisfaction and Contracts Win Rate?
What is VDS? and What’s is DITLOC? Which University is the Best in the World for Entrepreneurs?